FAQ – MyHarness
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FAQ

General Questions

Where are the products shipped from?

Our products are stored in warehouses in the USA, Canada and Australia. Should you order from one of these countries we will ship your product from the warehouse in your country.

You want to visit our factory and warehouse? Come to our open day! Contact support@My-Harness.com for further information.

We are looking forward to your visit! 😀 

Where do you deliver to?

Our delivery area is limited. You can order your MyHarness™ in the United-States, Canada & Australia.

How is my order shipped?

We ship our goods from our warehouses in the USA, Canada and Australia. 

We ship our goods with: 

USPS, Fedex, Canada Post, Australia Post

The delivery time is:
7-14 days

Why does it take so long?

Please note that we have a very high demand!
Furthermore our custom harness is printed and packed by hand.

You can choose optional Checkout Premium shipping and your order will be processed with priority and you will receive your order faster.

How can I track my order?

To track your order you only need your email and your order number which you received by email after your purchase.

You can track your order here:

https://my-harness.com/apps/parcelpanel


if you have any questions, please send us a message in LIveChat or send an email to: support@my-harness.com

How long does the shipping take?

The delivery time is: 
7-14 days

Why does it take so long?

Please note that we have a very high demand!
Furthermore our custom harness is printed and packed by hand.

You can choose optional Checkout Premium shipping and your order will be processed with priority and you will receive your order faster.

During the corona pandemic worldwide situation, customs and air freights are often overdue. It is not our fault if any delays occurs. If you are unsatisfied with the delivery-time, please write us a message at support@my-harness.com. Thank you! 

How can I create a return?

If your product is broken, we will of course replace it!

You can create your return here:
https://my-harness.com/pages/start-a-return

If you have any further questions, then write us in LiveChat or send an email to: support@my-harness.com

Dog Harness Questions

How do I know which size I need?

We have created a table with all the information. You can find the table on the product page. 

Go to the Size Guide:

https://my-harness.com/products/dog-harness

We recommend you choose the size by weight.

If you have any further questions, please feel free to contact us in LiveChat or send an email to: support@my-harness.com

Can I have just one name printed on the tape?

Of course, you can also print only your dog's name on the MyHarness. To do this, please leave the field "Phone number" blank.  

Are you sure my dog isn't still dragging?

That depends on the make of the harness. Our harnesses on the other hand were designed to be a training tool to alleviate and eliminate the amount of pulling dogs dish out on walks. The side ring technology is what makes this work in addition to the distribution and structure of the fabric. 

In addition, we offer you a training book to teach you and your dog how to walk properly on a leash. You will receive this together with your invoice as eBook (PDF).  

Didn't find your answer?

Get in Touch
Warehouse

Shipping directly from your order country 

Shipping

USPS, Fedex, Canada Post, Australia Post

24/7 Support

+1 (800) 687-6152  support@my-harness.com

Our Guarantee

Not satisfied? Money back with eazy return